FAQ

/FAQ
FAQ2018-07-06T07:35:50+00:00
Is there service fee for sourcing?2018-06-29T11:25:02+00:00
  • We DO NOT charge any service fee from you!
  • We start cooperation based on your agreement on the product price we offered to you and your trust on the professionalism of our sourcing service.
  • No hidden fees or commission, and we handle all the ordering, shipping and supply management process in China for your importing business or brand.
  • If you prefer other better ways of cooperation based on your business situation, we are open to negotiate accordingly.
What products can you source?2018-06-29T10:01:56+00:00
  • Whether you are looking for original China brands, customization with your own logo or just standard products, we are able to start sourcing for you.
  • Now we are focused on consumer electronics and phone accessories products or brands.
  • And we are running in a flexible pattern, so we can also help to source and offer suggestion for other product categories or niches based on your request.
What’s your MOQ requirement?2018-06-29T10:22:34+00:00
  • For standard products, our minimum order amount requirement is USD$1000 each order, as it’s generally not profitable for you to order less than this amount in view of shipping and other costs.
  • And we suggest you to order at least one whole carton each model to save shipping cost.
  • For new customers, sample or small trial order is acceptable to test quality and market.
  • For customized products, MOQ will be higher, usually 1000 pcs per model, will be different based on the exact products and your requirements on logo, package.
How fast can you reply?2018-06-29T11:53:11+00:00
  • Within 24 hours for all your message or email to [email protected] about any inquiries, questions or issues.
  • We understand that time is money, and efficiency is of vital importance to every business.
  • We experienced the the anxiety of long waiting and bad service from China factories, and it’s our task to eliminate this for you.
What‘s your payment methods and terms?2018-06-29T13:43:03+00:00
  • Methods: We accept bank transfer, PayPal, Western Union for now.
  • Terms: For available in stock goods, 100% 1-3 days before shipment. For goods which need to wait for production, 30% deposit before production, and 70% balance before shipment.
What’s the shipping methods?2018-06-29T14:07:06+00:00
  • Shipping by sea, train, air or express based on your ordered quantity and your requirement on the order emergency.
  • We carry the goods by our long-term cooperated forwarder or it can be your own appointed forwarder.
  • Shipping by express or by air, takes about 3-7 days to arrive worldwide.  Shipping by train, takes about 10-20 days. Shipping by sea takes about 30 days.
When do you ship my goods?2018-06-29T14:12:35+00:00
  • For ready in stock goods, we can process, pack and ship in 1-5 days.
  • For goods which need to wait for production, usually it’s about 10-35 days depend on what kind of products you ordered.
  • Before shipping, we make inspection and ensure there is no quality issue.
How about custom clearance in my country?2018-06-29T14:19:25+00:00
  • You need to know your country’s custom restrictions and regulations about the products you ordered.
  • And have the capability to pay custom taxes and complete the custom clearance process required by your custom office.
  • Each country’s regulation, tax rate and custom clearance process may be different.
What if you are not able to complete the items included?2018-08-22T16:09:25+00:00
  • We refund $5 for each item(including Customized Verification Item) that we failed to complete.
  • If total completed items are less than 70%, then we make full refund.
Can you guarantee the authenticity of completed items?2018-08-24T15:10:11+00:00

Yes, 100% authentic via official government sources, real-time investigation or even field visit.

What Customized Verification Item can i request?2018-08-24T15:14:22+00:00
  • Generally speaking, you can request to verify any items related to the “qualification” or “capability” of a supplier.
  • Otherwise, we reserve the right to reject.
How long will you complete the service?2018-08-22T16:22:05+00:00
  • Supplier List: within 2 working days(excluding weekends and holidays) after we get your payment and product demand details.
  • Verification Report: within 2 working days after you confirmed the supplier you select.
  • Customized Verification Item: depend on the difficulty of item you requested, usually 1-3 working days. 
Will you contact supplier and negotiate about our order?2018-08-24T15:16:59+00:00
  • No, we don’t responsible for contacting your suppliers directly, nor negotiating about order details and terms.
  • Feel free to consider our Sourcing Service if you are interested in our full one-stop sourcing service.
Are there any restrictions on order consolidation?2018-09-17T16:26:35+00:00
  • Orders are restricted to 1-5 cartons only. Because larger orders should be inspected before shipping out from factory, and better to ship directly to forwarder.
  • If you are ordering bigger, and you are tired of dealing with various factories directly, welcome to choose our full one-stop sourcing service. 
How do I pay the product and shipping fee?2018-09-17T16:28:07+00:00
  • Paypal, Western Union or bank transfer, etc.
  • Pay in USD$ or RMB.
How will you test and inspect the products?2018-09-22T02:31:00+00:00
  • For below 500 pcs, we ensure 100% inspection of the conformance for product model, color and quantity based on packing list.
  • We can test 10% about product material, functionality, usage, etc, but we can not be 100% sure as various products may require different testing methods or machines.
How will you repack the parcel?2018-09-17T16:32:20+00:00
  • We will pack them properly to save dimensions or cartons.
  • And use foam cushions to pack well so as to protect the goods inside.
How and when will you ship the goods?2018-09-17T16:34:16+00:00
  • Based on your product, dimension and weight, we will check the logistic costs accordingly to see which one is best.
  • We will ship in 2-3 days after receiving all your parcels.
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